Liskeard Hub, Cornwall Council

Client
Cornwall Council
Contractor
Value
£11m
Completion Date
May 2026

The Challenge

The Liskeard Hub project faced several strategic and operational challenges. Cornwall Council needed to replace multiple ageing buildings, including Luxstowe House, Graylands, Laity House and Westbourne House, which were becoming increasingly inefficient and costly to operate. Delivering services from several separate locations created inconvenience for residents, duplication of facilities and higher maintenance costs. The project also had to support the wider regeneration of the former Cattle Market site while maintaining access to essential public services during the transition period. In addition, the Council sought to improve environmental performance, reduce its property footprint and create a facility capable of accommodating a diverse range of services and stakeholders. Achieving all these objectives within a constrained town-centre site added further complexity to the design and delivery process.

The Solution

To address these challenges, Cornwall Council developed the Integrated Services Hub concept, bringing a wide range of public services together within a single modern facility. The hub was designed to co-locate services including the Family Hub, Registrars, Adult Education, Adult Day Care, Safe and Well services and the Department for Work and Pensions. The new building provides flexible accommodation, shared office space and meeting facilities that support collaboration between different service providers. Locating the hub on the former Cattle Market site aligns the project with broader town-centre regeneration objectives while improving accessibility for residents. Consolidating services into one purpose-built building reduces duplication of accommodation, enables more efficient use of resources and supports the Council’s ambition to lower operational costs and reduce the environmental impact of its estate.

The Results

The Liskeard Hub is expected to deliver significant long-term benefits for Cornwall Council, service users and the local community. By replacing four separate buildings with one integrated facility, the Council will achieve more efficient property management, lower running costs and reduced environmental impacts. Residents will benefit from simplified access to multiple services within a single location, creating a more convenient and customer-focused experience. The hub will also strengthen collaboration between public service providers through shared facilities and co-location. Beyond operational improvements, the project acts as a catalyst for the wider regeneration of the former Cattle Market site, helping revitalise a key town-centre area and encouraging greater economic and community activity. The development demonstrates a modern approach to public service delivery that combines efficiency, accessibility and sustainability.

2

Apprentices

81.4%

SME Spend

£148,500

Added Value

10/10

Client Satisfaction

Client Testimonials

Contractor Performance | Commitments

Fair

promoting 2 stage open book through transparent and collaborative commercial practices.

Procured and managed a supply chain comprising 32 businesses, including 31 SMEs.

Achieved 81.4% SME spend, supporting fair opportunities for smaller businesses.

Directed £7.27m of project expenditure to SME organisations.

Generated £5.24m spend within the contracting authority area.

Maintained collaborative relationships with local suppliers and specialist subcontractors.

Adopted structured package procurement and transparent subcontract engagement.

Supported local economic growth through early supply-chain involvement.

Encouraged long-term supplier participation through framework delivery principles.

Demonstrated responsible payment practices that helped sustain regional businesses throughout project delivery.

Aftercare

Government Soft Landings principles embedded to ensure smooth transition from construction to operation.

Early engagement with service/end users and Cornwall Council operational teams informed building delivery.

Facilities designed to provide flexible, long-term accommodation for evolving public services.

Building performance and operational efficiency considered throughout design and construction.

Shared office and meeting facilities support efficient occupation from day one.

Sustainable CarbonLite design supports lower running costs and improved building performance.

Seasonal comprehensive commissioning, training and operational readiness activities support successful handover.

Long-term aftercare focus ensures the hub delivers lasting value, efficiency and community benefits.

Safe

Achieved an overall Green Health & Safety status throughout project reporting.

Zero Harm / RIDDOR’s

Utilities diversions completed safely ahead of main works.

Major asbestos risk identified early and managed through specialist investigation and removal strategies.

Risk & Opportunity management strategy agreed collaboratively with Cornwall Council and project partners.

Community safety managed through revised pedestrian access and boundary arrangements.

Strong focus on compliance, planning, coordination and proactive hazard mitigation throughout delivery.

Sustainability

Designed to CarbonLite standards, reducing embodied and operational carbon.

Achieved the CarboniCa 10 Tonne Challenge during pre-construction.

Targeting 200 tonnes CO₂e savings through carbon reduction measures.

Adopted diesel-free construction practices and lower-carbon fuels.

Diverted over 99.6% of construction waste from landfill.

Managed 4,027 tonnes of waste with only 14.9 tonnes landfilled.

Delivered 267 hours of Green Skills training.

Contributed 386 volunteering hours to community initiatives.

Achieved an excellent Considerate Constructors Scheme score of 43/45.

Legacy

Regenerated the former Liskeard Cattle Market site, bringing a key brownfield location back into productive use.

Consolidated four outdated council buildings into one modern community asset.

Created a long-term home for essential public services.

Improved accessibility to Family Hub, DWP, Adult Education and Registrar services.

Generated £6.26m of local supply-chain spend.

Supported 31 SME businesses across the project.

Delivered 386 community volunteering hours.

Invested 267 hours in Green Skills training.

Strengthened town-centre footfall and regeneration opportunities.